Payment Information

We accept various secure and convenient payment methods.

1. Wire Transfer

• Bank account detailswill be provided by your personal sales consultant after the final agreement is made.
• Transfer terms can be discussed based on mutual understanding.

2. Transfer Fee

• Bank transfers may include a transfer fee.
• Please confirm with your bank before making payment.
• The total amount transferred must coverboth your purchase and any transfer fees.

3. Payment Confirmation

• Orders are processed only after payment confirmationis received.
• In case of excessive payment risks, Khant Gems & Jewellery reserves the right to cancel the Purchase Order.

4. Combined Payments

• If you wish to combine multiple orders into one payment, please contact your personal sales consultant for assistance.

Return Policy

At Khant Gems & Jewellery, we take great care in quality and product accuracy.
As a principle, we do not offer refunds except in cases where the item identification is proven incorrect.

Return Eligibility

• Returns are accepted onlyif the item you receive does not match the product description or identification.
• Return requests must be made within 7 daysof receiving the item.
• Returned items must be unused, unworn, and in their original packaging.
• Items marked as final sale, special orders, or giftscannot be returned.

Return Process

• You must contact our personal sales consultantor email usbefore returning any item.
• Unauthorized returns without prior approval will not be accepted.
• Customers are responsible for return shipping and any applicable customs fees.
• Please verify your return package carefully — we are not responsible for any loss or damage during the return process.

Refunds

• Refunds will only be processed once the returned item is received and verified.
• The refund will be made to your original payment methodunless otherwise arranged.
• Shipping fees and insurance costs are non-refundable.

Important Notes

• Customer Responsibility:Return shipping, customs clearance issues, and refusal to accept parcels are the buyer’s responsibility unless due to identification errors on our part.
• Free Return:Only applicable if the item has a verified identification issue.

Return Procedure

Step 1: Contact Us

• Share your Order Numberand reason for return.
• Attach photosif needed.

Step 2: Get Authorization

• We will review and provide return approvaland address.

Step 3: Ship the Item

• Pack the item securely.
• Arrange return shippingat your cost.

Step 4: Refund

• Refund will be processed within 14–20 business daysafter receiving and verifying the item.
  
  ✨ Khant Gems & Jewellery values trust and authenticity above all.
  Please contact our team if you believe there is a genuine issue with your order.